The Commissions & System Support Specialist provides assistance to the commission analysts in researching, identifying and executing the collection of carrier/agent commissions that need to be paid. In addition, this position is also responsible for our benefits division client and prospect system (CAPS) database in day-to-day maintenance and updates, platform troubleshooting, and adding and training new users.
- Research and identify carrier commissions that are past due
- Contact the carriers to address the commission issue and ask for payment
- Create reports and track status of past due commissions